FAQ
 

FAQ

1.When did you start the business?
We started this business 3 years ago in 2004.
2.Are you manufactory manufacturing your products?
Yes. All items on our website are designed and manufactured by lovelonglong.com.
 
3.What kind of payments methods do you accept?
We accept Paypal, Visa/Master/American Express, Credit Card Over the phone and Westernunion.
 
4.Is it safe to order from your website?
Yes. We have 128 SSL Secure Certification Authority. Our website can secure your private information. Information exchanged with any address beginning with https is encrypted using SSL before transmission.
 
5.Where are you located?
Our company is in Maryland of USA. And our manufacturing plants are in Shanghai China.
 
6.Where are you shipping from?
Most all items are shipped directly to you from our plant in China.
 
7.What kind of shipping service do you use? And how long  dose it take to receive packages?
Normally we use Express Mail Shipping Service. It  take about 4-7 business days. Customers can track packages online at www.ems.com.cn.
8.How to get your wholesale price?
 Please check this page http://www.lovelonglong.com/service.php?cid=9 to get information about how to get the wholesale price from us
9.Do you offer Drop Shipping?
Yes, we do please check http://www.lovelonglong.com/service.php?cid=15 to get information about how to become our drop shipping membership.
10.How can i check the status of my order?
After you place the order, you can check your order status in "My Account" page.

Normally for some payments we need take up to 24 hours to process. So when you see the payment status showing Success which mean we have got your payments. If not mean we have never got your payments yet so please contact us for it. 
  

About shipping

Normally it will take about 1-3 business days for shipping the staffs after we get your payments.
You can check the order status in "My Account" Or "Order Status" page and when the order status shows in shipping,
it means in processing, shows finish mean we have shipped it already, shows Back order  mean some staffs are out of stock and we are making them so we will ship as soon as possible. The circa date we will remark in the note.

After we shipped your order we will send you another e-mail to let you know

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